User Experience Archives | IGEL The Secure Endpoint OS for Now & Next Tue, 05 Aug 2025 11:45:32 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.2 Simplify Custom App Creation and Deployment https://www.igel.com/blog/simplify-custom-app-creation-and-deployment/ Wed, 26 Mar 2025 09:11:28 +0000 https://www.igel.com/?p=149933 Originally launched in September 2024, The IGEL App Creator Portal was the fastest, most secure way to bring your custom third-party applications to IGEL OS 12— until now, the latest IGEL App Portal is even better and is set to…

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Originally launched in September 2024, The IGEL App Creator Portal was the fastest, most secure way to bring your custom third-party applications to IGEL OS 12— until now, the latest IGEL App Portal is even better and is set to be available in Q2, 2025.

The App Creator Portal is your web-based tool for securely packaging and signing third-party Linux apps to run on IGEL OS 12. It replaces the legacy Custom Partitions method, which required manual scripting. Now, packaging and deploying your apps is a visual, low-effort process with built-in security controls—no scripting required. With the newest update, we have introduced Application Recipes directly on the homepage and added detailed build and packaging logs to make the entire app creation process more intuitive and transparent. These improvements remove complexity and provide a better experience for IGEL admins managing custom app delivery in modern endpoint environments. 

Updated App Creator Portal homepage. Click to view the demo video.

Application Recipes Now on the Homepage

Getting started is easier than ever. With community-driven App Recipes now featured on the homepage, you can quickly find pre-built templates for popular apps—complete with installation logic, dependency management, and packaging instructions. These Recipes come from the IGEL Community GitHub and drastically cut the time it takes to get your apps ready for deployment.  Recipes can also be created by customers themselves, or by IGEL Customer Experience teams upon request. 

Application Build and Packaging Logs

We have added full-long visibility for packaging and build processes, giving you the insight needed to: 

  • Troubleshoot failed builds 
  • Diagnose missing dependencies or permission errors 
  • Validate every step of the packaging workflow 
  • Download logs for internal escalation or vendor support 

Whether you are working on your first app or optimizing at scale, these logs empower you to build confidently and efficiently. 

A step by step quick user guide

  1. Select your Recipe
    Now available on the App Creator Portal homepage: select from existing recipes, upload your own, or clone a GitHub URL of your choice.  
  2. Get the binary
    Download the third-party Linux installer (usually a .deb) from the vendor or upload an existing binary. Note that some recipes may require multiple binaries—or none.  
  3. Upload
    Use the App Creator Portal to upload the application binary. The ACP analyzes the recipe to identify the required binary or binaries and lists them by name, ensuring you do not miss anything. 
  4. Package and Sign
    Standard Edition – Digitally sign the application with a community certificate.
    Enterprise Edition – Digitally sign the application with your organization’s unique enterprise signing certificate. 
  5. Download and Deploy
    Use IGEL’s Universal Management Suite (UMS) to deploy the signed app and signing certificate to your endpoints. 

Note: Apps created via the App Creator Portal do not appear in the standard IGEL App Portal. These are private packages, signed exclusively for your corporate environment and intended only for your devices. They are also not stored on the ACP—packages are deleted after download in accordance with legal requirements. 

One Platform. Full Control. 

These enhancements align with IGEL’s Preventative Security Model and lean OS philosophy: deploy only what you need when you need it—without compromising visibility or control. By reducing the manual steps and adding insight into packaging pipelines, we are helping organizations improve operational efficiency, cut deployment time, and strengthen endpoint reliability.  This model reduces your attack surface, simplifies compliance, and ensures only trusted software runs on your endpoints. That makes the App Creator Portal essential for securely running apps not yet available in the official IGEL App Portal. 

You are in control of your custom apps. IGEL supports the App Creator Portal, the certificate infrastructure, and the packaging service.  The IGEL Community maintains Recipes and tooling. You manage the applications themselves. 

Together, this shared responsibility model gives you agility, transparency, and security—with none of the manual complexity of traditional Linux app packaging. 

Ready to simplify your custom app deployment? 

Visit the IGEL App Creator Portal

Watch the Demo Video

Learn more about IGEL App Creator in the Knowledge Base 

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IGEL Insights to Deliver Unified Endpoint Telemetry & Management Data https://www.igel.com/blog/igel-insights-telemetry-and-data-management-platform/ Wed, 26 Mar 2025 07:00:21 +0000 https://www.igel.com/?p=149660 Today at IGEL Now & Next, IGEL announced that it is working with key partners on IGEL Insights, a new telemetry and data management platform set to be available later in 2025.  Gaining visibility into endpoint performance, security, and user…

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Today at IGEL Now & Next, IGEL announced that it is working with key partners on IGEL Insights, a new telemetry and data management platform set to be available later in 2025. 

Gaining visibility into endpoint performance, security, and user experience has long been a challenge. Many monitoring and analytics tools require custom-built agents or complex integrations, adding operational overhead while increasing security risks. IGEL Insights eliminates these barriers, delivering real-time telemetry and data management through a new API and an integrated IGEL UMS dashboard. 

This enables IT teams, security analysts, and technology partners to access critical endpoint data without the need for custom IGEL agent applications. By integrating IGEL Insights with DEX, SIEM, SOAR, Threat Management, and Cyber-Physical System Monitoring solutions, organizations can reduce downtime, enhance security, and optimize endpoint performance. 

What IGEL Insights Will Deliver 

IGEL Insights will provide two key access points for understanding and managing IGEL OS endpoints: 

IGEL UMS Dashboard: Real-Time Performance Data for IT Administrators

  • A built-in dashboard within IGEL Universal Management Suite (UMS) will provide key performance and system health metrics for IGEL administrators. 
  • IT teams will be able to monitor endpoint activity, identify performance issues, and optimize operations without the need for external integrations. 
  • Designed for day-to-day management, the UMS dashboard will present a curated set of essential data while maintaining a simple and intuitive interface. 

IGEL Insight Service Dashboard. Click image to view the demo video. 

 

IGEL Insights API: Deep Endpoint Intelligence for Partners & Security Teams

  • The IGEL Insights API will expose 100% of the captured telemetry and management data for integration with DEX, SIEM, SOAR, Threat Management, and Cyber-Physical System Monitoring solutions. 
  • Partners and IT teams will be able to correlate IGEL OS telemetry with other IT and security data for root cause analysis, compliance enforcement, and proactive threat detection. 
  • Removes the need for custom IGEL agent applications, allowing direct agentless access to data for real-time monitoring and automation. 

Transforming Endpoint Monitoring and Security 

By leveraging IGEL Insights, organizations will gain a new level of visibility into endpoint behavior while enhancing their existing monitoring and security platforms. 

  • IT administrators will benefit from integrated performance monitoring through IGEL UMS, ensuring high availability and uptime. 
  • Technology partners and security teams will gain deep telemetry data via API, enabling them to improve root cause analysis and incident response. 
  • Enterprise IT teams will be able to reduce support costs, optimize remote work environments, and improve compliance through enhanced endpoint intelligence. 

With the first partner API expected at the end of Q2, IGEL is expanding how organizations access and leverage IGEL OS data to support security, compliance, and performance initiatives. 

Enhancing IT & Security Through Seamless Data Integration 

By making real-time telemetry and management data more accessible, IGEL Insights will empower organizations to take a proactive approach to endpoint security and performance. Whether through the integrated IGEL UMS dashboard or the comprehensive IGEL Insights API, IT teams and security partners will be able to act faster, reduce risk, and optimize user experience—without unnecessary complexity. 

Want to learn more? 
Stay tuned for upcoming announcements and prepare to integrate IGEL Insights into your security and IT operations strategy. 

View the Demo Video

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Enhance EHR with AWS Isolated Recovery Environment and IGEL https://www.igel.com/blog/enhance-ehr-with-aws-and-igel/ Tue, 25 Mar 2025 12:43:32 +0000 https://www.igel.com/?p=149813 Today at IGEL Now & Next, IGEL announced that it is working with key partner Amazon Web Services (AWS) to deliver an end-to-end solution for healthcare customers utilizing AWS Isolated Recovery Environment (IRE). This solution integrates IGEL’s secure endpoint technology with…

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Today at IGEL Now & Next, IGEL announced that it is working with key partner Amazon Web Services (AWS) to deliver an end-to-end solution for healthcare customers utilizing AWS Isolated Recovery Environment (IRE). This solution integrates IGEL’s secure endpoint technology with AWS’s hardened recovery architecture, ensuring seamless, policy-enforced access to recovered Electronic Health Record environments while maintaining the highest security and compliance standards. 

IGEL Preventative Security Model  & AWS Isolated Recovery Environment

The IGEL Preventative Security Model and AWS Isolated Recovery Environment combined form a multi-layered defense strategy that helps provide security from endpoint to cloud recovery. IGEL PSM ensures that endpoints remain a trusted, compliant, and non-persistent access point for AWS-hosted EHR environments, even in the face of sophisticated cyber threats.

  • Read-Only OS: IGEL OS runs in a locked-down state, preventing malware installation, unauthorized software execution, and persistent threats. 
  • No Local Data Storage: All data remains centralized within AWS IRE, eliminating the risk of endpoint data exposure due to device loss, theft, or compromise. 
  • Trusted Boot Process: IGEL’s chain-of-trust architecture verifies the integrity of every OS component at boot time, ensuring the endpoint has not been tampered with. 
  • Secure Application Execution: Only pre-approved applications and virtual workspace connections (ex: Amazon WorkSpaces, AppStream 2.0, or Microsoft Edge) are allowed, reducing potential attack vectors from rogue applications.
  • Centralized Endpoint Management: IGEL Universal Management Suite (UMS) provides real-time policy enforcement, configuration lockdowns, and automated endpoint recovery, ensuring rapid response to security threats or environmental changes. 

 Securing Critical Workloads in the Cloud with AWS Isolated Recovery Environment

AWS IRE is a highly secure, logically separated recovery architecture designed to protect EHR workloads from ransomware, data corruption, and unauthorized access. 

  • Logically Separated Data Storage: EHR workloads are stored in logically separated AWS accounts, ensuring isolation from the primary production environment. 
  • Immutable Snapshots & Encryption: AWS Backup, AWS Snapshot Manager, and S3 Object Lock provide protected copies of EHR environments, preventing unauthorized modifications. 
  • Automated Recovery Orchestration: AWS CloudFormation and AWS Lambda enable rapid, automated environment restoration with minimal manual intervention, reducing downtime during recovery. 
  • Advanced Threat Detection & Monitoring: AWS GuardDuty, Security Hub, and IAM policies enforce continuous threat detection, anomaly monitoring, and strict access controls, ensuring only authorized recovery actions occur. 
  • Zero Trust Access Control: AWS IRE leverages IAM policies, AWS Organizations, and AWS Control Tower to segment access permissions, restrict lateral movement, and enforce least-privilege principles. 

By combining IGEL’s endpoint security with AWS’s isolated, fully automated recovery environment, EHR customers achieve seamless, policy-driven access to their recovery systems while maintaining compliance with HIPAA, HITRUST, and NIST cybersecurity standards. 

IGEL and AWS IRE Strengthen Electronic Healthcare Record Security

  • AWS Solution with Secure Endpoints: IGEL OS is part of a recovery architecture, ensuring secure, policy-driven endpoint access to EHR environments. 
  • End-to-End Cyber Resilience: AWS IRE isolates EHR workloads, and IGEL ensures trusted access with a read-only, stateless OS. 
  • Zero Trust and Compliance-Ready: Supports organization in meeting HIPAA, HITRUST, and NIST standards, securing healthcare operations from endpoint to cloud recovery. 
  • Seamless Recovery Access: IGEL endpoints ensure clinicians and staff can instantly access AWS-hosted EHR environments in a disaster scenario. 

IGEL and AWS are delivering a fully validated, end-to-end IRE solution for EHR customers. By combining IGEL’s secure, policy-enforced endpoints with AWS’s isolated recovery architecture, healthcare organizations can achieve enhanced cyber resilience ensures , secure patient data, and maintain uninterrupted operations. 

Key Takeaways 

  • Validated AWS IRE Solution: IGEL endpoints ensure compliant, trusted access to recovered EHR environments. 
  • Seamless Disaster Recovery: Rapid failover with pre-configured, policy-enforced IGEL devices. 
  • Zero Trust Security: Endpoint-to-cloud protection ensures resiliency against ransomware and cyberattacks. 

Would you like to explore how IGEL OS and AWS Isolated Recovery Environment can support your EHR security strategy?

Contact us today to learn more.

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Expand App Access on IGEL OS with Progressive Web Apps https://www.igel.com/blog/expand-app-access-on-igel-os-with-progressive-web-apps/ Tue, 25 Mar 2025 08:56:39 +0000 https://www.igel.com/?p=149656 Organizations today need flexible, secure, and efficient ways to access applications across a wide range of endpoints. IGEL OS already delivers multiple options—whether through DaaS and VDI integrations with Omnissa, Microsoft, and Citrix, enterprise browsers like Edge, Firefox, and Island,…

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Organizations today need flexible, secure, and efficient ways to access applications across a wide range of endpoints. IGEL OS already delivers multiple options—whether through DaaS and VDI integrations with Omnissa, Microsoft, and Citrix, enterprise browsers like Edge, Firefox, and Island, or the newly announced IGEL Managed Hypervisor (IMH) for running an immutable version of Windows at the endpoint. Now, IGEL is expanding application access even further with enhanced support for Progressive Web Apps (PWAs). 

Why Progressive Web Apps Matter 

PWAs bridge the gap between web and native applications, delivering an app-like experience while remaining lightweight and browser-based. They bring several benefits, including: 

  • Offline Support – PWAs can function even when connectivity is limited. 
  • Push Notifications & Background Sync – Improves engagement and real-time updates. 
  • Cross-Platform Compatibility – Works seamlessly across devices and operating systems. 
  • Centralized Deployment – IGEL administrators can deploy PWAs to IGEL OS desktops, allowing users to access them just like any other application, with a seamless launch experience. 

For IGEL OS users, this means another secure and efficient way to access enterprise applications while maintaining IT control and minimizing overhead. 

Expanding Application Delivery: PWAs & Beyond 

PWAs complement the existing application delivery methods IGEL already provides: 

  • Virtual Apps & Desktops via DaaS & VDI – With Omnissa, Microsoft AVD/Windows 365, and Citrix, organizations can virtualize applications securely without endpoint dependencies. 
  • Enterprise Browsers – IGEL OS natively supports Edge, Firefox, and Island, providing secure, direct access to web applications. 
  • IGEL Managed Hypervisor (IMH) – When Windows is required at the endpoint, IMH delivers an immutable, rollback-ready Windows instance for critical environments. 
  • Additional PWAs – expanding the number of PWA’s available from the IGEL App Portal now including Microsoft Office apps like Teams, Outlook, Word, Excel, PowerPoint, and Copilot, and Google Gmail, centrally managed and deployed for seamless access. 

A Secure Foundation with the Preventative Security Model 

Like all IGEL innovations, PWA support is built on the foundation of the Preventative Security Model (PSM), ensuring: 

  • A secure-by-design approach that eliminates attack vectors rather than reacting to them. 
  • Integration with IGEL’s security ecosystem, including authentication, encryption, and Zero Trust principles. 
  • Simplified management and control—centralizing security and access policies while reducing endpoint complexity. 

A Unified Approach to Secure Application Access 

With expanded PWA support, IGEL OS offers an even broader application access strategy that meets organizations where they are—whether through DaaS, VDI, enterprise browsers, hypervisor-based Windows, or IGEL native apps. By enabling centralized deployment of PWAs, IGEL ensures users experience them just like traditional applications, while IT maintains full control over security, configuration, and access policies. 

Ready to Leverage PWAs on IGEL OS?

If your organization is looking for a modern, secure, and cost-effective way to deploy applications, PWAs on IGEL OS are an excellent option. Combined with our robust ecosystem of application delivery methods, IGEL provides the ultimate flexibility for secure enterprise access. 

Would you like to explore how IGEL OS can support your digital workspace strategy?

View the IGEL PWA demo video

Contact us today to learn more.

View the  Microsoft Teams PWA on IGEL App Portal

 

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Cloud-Powered Endpoint Management for the Modern Enterprise https://www.igel.com/blog/cloud-powered-endpoint-management-for-the-modern-enterprise/ Tue, 25 Mar 2025 07:00:42 +0000 https://www.igel.com/?p=149624 Managing endpoints efficiently and securely is a top priority for IT teams, especially with the rise of hybrid work and distributed teams. Traditional endpoint management solutions often require on-premises infrastructure, which can be costly and complex to maintain. Additionally, skilled…

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Managing endpoints efficiently and securely is a top priority for IT teams, especially with the rise of hybrid work and distributed teams. Traditional endpoint management solutions often require on-premises infrastructure, which can be costly and complex to maintain. Additionally, skilled IT resources are scarce and best assigned to strategic projects to improve user experience, differentiate the solution in the market, and generate business value.  Software as a service (SaaS) reduces IT management overhead, improves security, and enables seamless access from anywhere.  

The Power of IGEL UMS as a Service for IGEL OS Endpoint Management 

IGEL UMS as a Service  extends software as a service (SaaS) benefits specifically to IGEL OS-powered endpoints, providing a centralized, streamlined solution for managing thousands of devices with ease. IGEL Universal Management Suite as a Service is a cloud-hosted endpoint management solution delivers scalability, security, and simplicity. IT admins manage policies, updates, configurations, and performance monitoring from a single console.

 

Strong Security & Compliance 

Security is built into IGEL UMS as a Service (UMSaaS) from the ground up: 

  • Zero Trust Ready: Strong authentication and role-based access controls ensure only authorized users can manage endpoints.  
  • Read-Only OS Security: IGEL OS endpoints are inherently secure, preventing malware installations and unauthorized modifications. 
  • Integration with SIEM Solutions: UMSaaS allows logs to be exported to Security Information and Event Management (SIEM) platforms for compliance monitoring. 
  • Automatic updates: Continuous updates ensure that security patches and new features are always applied without manual intervention.

Faster Deployment & Reduced IT Burden 

With IGEL UMSaaS, IT teams can deploy IGEL OS endpoints in minutes rather than days. There’s no need for manual provisioning, and updates are applied automatically.  

  • Pre-configured Quick Start Templates enable fast deployment of IGEL OS devices with minimal setup time. 
  • Distributed Peer Updates app enables the IT admin to set up one endpoint device as the peer update server so that only this device will access the main server to download the updates. All other devices access the distributed peer update server from within the network and will no longer offload the outside network.
    Auto-scaling capabilities support organizations of any size without performance bottlenecks. 
  • More efficient use of IT resources – teams can focus on strategic initiatives rather than endpoint maintenance. 
  • Consistent user experience – standardized configurations ensure every user gets a seamless, secure experience. 
  • Lower IT support burden – fewer troubleshooting calls and faster resolution times. 

Distributed, Hybrid, and Global Workforces 

IGEL UMSaaS makes managing remote and hybrid workforces effortless by allowing IT administrators to deploy, monitor, and update devices anywhere in the world via a web browser —without requiring VPNs or on-premises infrastructure.  

Modernize Your Enterprise Endpoint Strategy with IGEL UMSaaS 

As enterprises continue to embrace cloud-first strategies, IGEL UMSaaS provides the scalability, security, and ease of use required to manage modern endpoints effectively. By eliminating infrastructure complexity and automating key management tasks, IT teams can focus on delivering exceptional user experiences while maintaining robust security. 

Whether you’re looking to reduce costs, enhance security, or simplify endpoint management, IGEL UMSaaS is the cloud solution that helps future-proof your digital workspace. 

Would you like to explore how IGEL OS can support your digital workspace strategy?  

Contact us today to learn more about how IGEL UMSaaS can streamline your digital workspaces. 

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How Do We Provide A Poor User Experience? https://www.igel.com/blog/how-do-we-provide-a-poor-user-experience/ Wed, 24 Apr 2024 12:15:21 +0000 https://www.igel.com/?p=105799 “Instead of focussing on Success, we need to avoid stupidity”. Innovation in user experience often focuses on achieving success; however, an equally valuable approach is learning how to avoid failure. James Clear brought the Mental Model of Inversion to my…

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“Instead of focussing on Success, we need to avoid stupidity”.

Innovation in user experience often focuses on achieving success; however, an equally valuable approach is learning how to avoid failure. James Clear brought the Mental Model of Inversion to my intention in a recent 3-2-1 Atomic Habits newsletter, and it led me to read a book about Mental Models.

By asking “How do we fail at this” allows us to focus on avoiding failure as opposed to plotting the journey to reach for a particular goal.  This is the Mental Model of Inversion. We can use Inversion in any aspect of life – business, art, career development, personal relationships.

So why don’t we have a go at applying it to End-user experience?

Hardware – Hardware is expensive, and therefore restricts budgets.  So end-users will typically be trying to run a modern OS on less-than-ideal hardware.  It’ll be stretched, the user will think it is “slow” which will impact productivity and user acceptance.

Operating System – The Operating System needs to be large and complicated.  It needs to contain a myriad of notifications and it needs to be complex to navigate.

Local Agents – We’ll make sure we have local agents for VPN, Anti-Virus, n Security Tool that will be managed centrally through YAMS (Yet Another Management Solution), that itself require specialist staff to design, manage and maintain.

Local Applications – We should have the ability for end-users to install their own applications, regardless of where they have come from to be installed on the OS.  We shall include a larger number of applications and code in the OS for apps that the users will probably never use.  We’ll make sure these all need patching on a regular basis.  We’ll deliver some applications from an application management solution(s) centrally.  We’ll make sure this process is particularly cumbersome and offer many different options and third-party vendors to help out.

Virtual Applications/DaaS/SaaS – Despite deploying expensive hardware for our large complicated Operating System, what we’ll do is virtualise our large complex OS and deliver apps from a data center or adopt SaaS applications – and use our large complex OS to access them.

Management Tools – For each of these, we’ll ensure that there is an underpinning management solution that needs designing, implementing and its policies maintaining.  This will further degrade the user experience in favour of security.

The mental model of inversion posits that in order to achieve success, we should avoid failure, so if we apply this to our question of “How do we provide a poor user experience?” then we need to avoid making these mistakes.  I am obviously taking a rather tongue-in-cheek approach with all this – however, the fact does remain, that we’ve tended to always do what we’ve done.  When we virtualised our applications or implemented a DaaS solution, or adopted a SaaS approach – we still deployed the same large operating system on the same expensive hardware for end-users to access their apps.

At IGEL, we believe there is a different way.  When we’re modernising application delivery – whether through SaaS or virtualisation technologies, what we do on the end-point matters.  It’s the entry to our end-user’s daily life at work.  It’s the barrier between getting work done, and then getting home to the family.

The experience of work needs to be above all consistent, reliable, and secure.  IGEL provide this through what we call our Preventative Security Model.

A small-factor OS, typically 2Gb in size is simple to deploy and manage from a single management console.

As a secure by design operating system, the requirement for n Agents is not there – IGEL Secure OS has never been a victim of a cyber-attack.  IGEL OS is read only and there is a chain of trust right from when the device is turned on.

The applications that that user has access to are relevant to them and accessed through a familiar desktop experience – there’s no clutter or unwanted distractions.

Access to virtual applications and desktops is simple.  IT can even configure “Boot to X” if the use-case suits.  Access to SaaS applications can be done directly from the endpoint, no need to use complex virtualisation resources in deploying Microsoft Edge or Google Chrome.  Users can even collaborate using Teams and Zoom in a simple, secure and reliable way.

To put it simply, the user experience is straightforward and does what I believe users want – to get their jobs done.

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